resolution manager

Jonathan Carter former Senior Dispute Resolution Manager

     JONATHAN CARTER

“I got my first death threat just after a month, and being young, it hit me hard.”

My last job was as a Senior Dispute Resolution Manager with a big insurance company.

My job was to resolve disputes with customers – mainly defending the company to the financial ombudsman.

I wasn’t particularly focused in high school, there was a lot going in my family – mom was often away, dad had depression. That made studying difficult, and I ended up with a low score that limited my choice of university courses. I chose to do a course in writing, which I actually enjoyed.

I completed the course in 4 years. We were writing short stories and movie scripts. By the end of the course, however, I realized how hard it was to have a writing career. Not many Aussie authors, especially of short stories, were or are published today. Continue reading